Frequently Asked Questions
What are the return conditions?
Our goal is for every customer to be completely satisfied with their purchase. If this is not the case, please let us know and we will do our best to find a solution together with you.
Are purchases non-returnable?
We cannot accept returns on certain items. These are clearly marked before purchase.
When will I receive my order?
We will ship your order as soon as possible. Once your order has been shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure that our products are of high quality and fairly priced.
How much are the shipping costs?
Shipping costs are calculated based on your location and the items in your order. You will always see the shipping price before completing your purchase.
How is the board mounted?
Assembly is easy and takes just a few steps. You can find suitable mounting hardware in the scope of delivery or with spare parts. Should a screw ever get lost, please contact us.
I haven't received an order confirmation
Sometimes shipping from our system takes a little while. Please check your spam folder for a confirmation. If you do not receive a confirmation after several hours, please contact us at support@castiq.de
Do you develop your products yourselves?
Yes. All CASTQ products are developed by us – from the initial idea and prototypes to the final product.
We test our boards and modules in real-world everyday use and optimize them until function, stability, quality, and design are perfectly matched. This is precisely why Castiq offers no standard solutions, but rather a well-thought-out system that emerged from practical experience.
What do I do if I received a damaged product?
Even though we carefully package our products, sometimes something can unfortunately get damaged during shipping.
👉 In this case:
- Please send us a message within 48 hours of receipt to support@castiq.de
- Send us a short photo of the damage
- Provide your order number
We will find a quick and easy solution – whether it's a replacement, exchange, or refund. Uncomplicated. Fair. Personal.
Would you like to propose your own module?
Absolutely! Castiq thrives on ideas from the community. If you're missing a module or have a specific idea, please write to us with:
- what the module is intended for
- how it should be used
- optional: sketch or photo
Many of our ideas come about exactly this way. Perhaps your suggestion, and with it YOU, will soon become part of the system!
Would you like to order a product from us that is not in our range?
That is possible – depending on the scope and feasibility.
We offer individual customisations and special solutions, for example:
- special module sizes
- special perforations
- personalised unique pieces
- small series for special applications
- 3D print orders
Just write to us with your idea. We will check if and how we can implement it, and get back to you with an honest assessment.